FAQ

Frequently Asked Questions

Citizens were protected from the potential risks of punishment. Employees knew tips acknowledge and submit abuse both.

Citizens were protected from the potential risks of punishment. Employees knew tips acknowledge and submit abuse both.

Staff members gotten education that helped all of them fulfill peopleaˆ™s requires. This included compulsory instruction instance first-aid together with knowledge much more certain to peopleaˆ™s needs such as autism. Workforce in addition gotten normal guidance to support them in their character. Staff members advised all of us the subscribed manager and deputy management are very open and approachable.

There are efficient top quality assurance methods in place to keep track of practices. Regular audits comprise performed to guarantee the top-notch practices got kept.

Family relations have recently finished a questionnaire towards top-notch attention provided by the house. We watched they got generated most good reviews. As an example one family member had written aˆ?The people that utilize my personal [X] have become compassionate and look after them extremely wellaˆ™. Another wrote aˆ?[X] is very well looked after additionally the staff members were wonderfulaˆ™.

There had been six everyone residing only at that service during our very own check out

We observed care methods, met folks, spoken paraguay free chat room open to staff and seen some people’s documents to assist united states recognize how folk viewed the service they obtained as of this solution. This is because individuals we satisfied decided not to communicate vocally and were not able to tell you about their experiences.

There clearly was an amiable conditions. We watched that employees communications were patient and polite and therefore citizens were relaxed. Personnel listened very carefully to every individual and confirmed which they trusted their particular feedback. We fulfilled five men. Someone communicated to us through a staff interpreter. Themselves vocabulary was relaxed and positive. They informed all of us they preferred live at this services.

This service membership have procedures and procedures positioned that kept men safe. Staff were positive regarding their safeguarding duties and each team we came across told us your safeguarding knowledge they gotten was of a good top quality.

There have been steps in place observe the grade of services being offered. We watched that the opinions of people’s groups comprise looked for through analysis group meetings and studies.

Each person have a very carefully regarded living area made to meet their unique individual specifications

A couple had special markets especially supplied and embellished to facilitate the very best way to allow them to hold peaceful. One area, that has been maybe not filled at the time of our check, were supplied to minimise prospective harm to anyone living their or perhaps the fabric from the areas.

Everyone had a minumum of one to 1 staffing, plus some everyone had two to one support. Most of the people living there was indeed established for a while. We were advised that they are calmer than that they had become.

No one residing at the home could verbally keep in touch with you. Nevertheless they could actually connect their unique likes and dislikes towards the personnel. We talked with someone and team translated for people. Anyone advised all of us that they enjoyed living at Tobias.

We noticed staff dealing with individuals with fantastic regard and attention. For instance one individual invested a lot of time travelling the bottom floors of the property. Staff members offered all of them the space while becoming aware because of their security. We spotted an employee member prepared outside a bathroom for a large time, facilitating individuals to own a soothing tub in confidentiality while becoming vigilant on their security.

We watched that the room applied adequate suitably competent personnel to make sure that people’s attention and support needs were satisfied. Safeguarding also danger are thought to determine some people’s welfare. The house watched the grade of the services they given.

Assessment ratings

We rate more providers relating to how secure, successful, compassionate, receptive and well-led these are typically, utilizing four stages:

Clicks and crosses

We don’t rate all sorts of provider. For services there isn’t ranked we need clicks and crosses to display whether we have now questioned these to bring additional motion or taken enforcement activity against all of them.

What is Telemedicine?

Telemedicine is a service which allows health care professionals to evaluate, diagnose and treat patients using telecommunications technology.

Why should I use GoLiveDoc?

GoLiveDoc offers 24/7 medical consultations with board-certified doctors. You can use our platform from where you live, work or when you travel in the US. We also offer 24/7 behavioral health counseling for no additional fee. Health records are kept private and secure in order to protect your personal information.

How does GoLiveDoc Help?

GoLiveDoc gives you 24/7 access to board-certified doctors through secure online video or phone consultations – anytime, anywhere. GoLiveDoc is a low-cost, convenient alternativ e to Urgent Care visits or waiting several days to get an appointment with your Primary Care Physician for non- emergency medical conditions. Our doctors can diagnose your symptoms, recommend treatment […]

What happens after I complete the checkout process?

Once you have selected your plan and completed the checkout process, you will receive an email with your login credentials for the customer portal. You can use the customer portal to schedule appointments, update your electronic health records, see your consultation history or add dependents to your account.

How much does GoLiveDoc Cost?

The monthly membership fee ranges from $9.95 to $39.95 (depending on the plan you choose). The consultation fee is only $35. You can cancel your membership at any time for any reason.

If I have insurance, do I still need to pay the membership fee?

GoLiveDoc charges all members a small monthly fee.

How do I cancel my membership?

You can cancel your membership at any time for any reason. To cancel your membership, please call (888) 386-1037 or send an email to [email protected]

Does a patient have to meet with a provider in-person before a telemedicine consultation can be scheduled?

No, an in-person visit is not required before a visit can be conducted via telephone or video.

What does GoLiveDoc Treat?

We treat a variety of medical conditions. Common conditions we prescribe medication for are Cold & Flu, Pink Eye, Skin Irritation/Rash, Urinary Tract Infection, Diarrhea, Stomach Virus, Fever, Headaches and Sore Throat.

Are there Medical Conditions GoLiveDoc Cannot Treat?

There are some medical conditions that our doctors are unable to treat, including but not limited to: Broken Bones, Chronic Diseases, Erectile Dysfunction, Genital Herpes, Hair Loss, Hot Flashes, Premature Ejacuation, Smoking Cessation, STD Testing.

Can I be turned down for a pre-existing condition?

No, members are not turned away because of pre-existing conditions. GoLiveDoc is not an insurance.

Can GoLiveDoc Treat Emergencies?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Is GoLiveDoc For Emergency Situations?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Can I use it for my family?

The primary member and 7 immediate family members or household members will have access to consults. 

Do I talk to “real doctors”?

Yes. Members only talk to actual doctors who are state-licensed family practitioners, primary care physicians, internists and pediatricians. When members request a consult, they will be connected with a doctor licensed and practicing in their state.

What Type Of Doctor Or Specialist Can I Speak With?

Members Can Talk To A Doctor Directly. Our Doctors Are Licensed In Internal Medicine, Family Medicine And Pediatrics. A Doctor May Also Provide Guidance On The Type Of Specialist A Member Should See.

Can GoLiveDoc prescribe medications?

Yes, GoLiveDoc can prescribe medication for non-controlled substances. A list of controlled substances can be found here.

Are there Medications GoLiveDoc Cannot Prescribe?

We do not prescribe controlled substances and medications that would require in-person examinations, e.g. Antidepressants, birth control, medical marijuana, stimulants such as Adderall and Ritalin, narcotics or sedatives. Our Counselors cannot prescribe medications for mental health purposes.

Does GoLiveDoc Offer Access To Mental Health Professionals?

All Membership Plans Include 24/7 Behavioral And Mental Health Counseling. All Of Our Counselors Have A Master’s Degree And At Least 12 Years Of Experience.

Is there an extra fee to access mental health professionals?

There is no additional fee to speak with mental health professionals.

How does GoLiveDoc handle bloodwork, imaging, labs and other tests?

You can upload all bloodwork, imaging, labs and other tests to our secured portal for our doctors to view to help with diagnosing and treating your medical conditions.

Is My Electronic Health Record Kept Private?

Health Records Are Kept Private And Secure In Order To Protect Members’ Personal Information. Only Members Can Determine Who Can See The Information In Their Records.