FAQ

Frequently Asked Questions

Dont to utilize detergent or watera€?

Dont to utilize detergent or watera€?

Just what do I need to use to cleanse my Peloton motorcycle or Tread?

Peloton’s authoritative support topic & videos about them advises one incorporate an a€?an recommended digital cleaner (one made specifically for need with Liquid Crystal Display, Plasma, and other flatscreens)a€? for your pill video screen. For your tread or motorcycle frame, the suggestion was a€?use a gentle facial cleanser or moist towel to wipe down and take off all sweating.

This however departs many alternatives. It is important to bear in mind when selecting your own washing remedy to suit your Peloton would be to perhaps not incorporate some thing with bleach or liquor.

We polled the Peloton community, and also the preceding items are the essential popular and recommend washing goods to make use of to wash their Peloton cycle or tread:

Thinking should you make use of Clorox or Clorox wipes? Most Peloton installers especially advise against it as some bring bleach. Inform us when you have any other ideal Peloton cleansing merchandise we have to enhance our list.

Does the Peloton motorcycle bring a brake or strategy to quit they quickly?

Indeed, the Peloton bicycle actually has a brake! The tangerine knob (the exact same knob you turn-to take control of your resistance) doubles since braking system. Click down on it and this will stop the flywheel.

Which type of pedals and cleats come with my personal Peloton motorcycle?

All Peloton customer bicycles have search Delta pedals put in. If you wish to buying cleats (the device that goes on the bottom of your own cycle footwear to cut in to the cycle) to go with the bike, you intend to purchase 3-bolt see Delta Cleats.

You’re however this is change out your pedals to any more design that matches your requirements or current shoes. Many people exchange to SPD, or just about any other system. Modifying your pedals about Peloton will likely not void your own guarantee a€“ besides, you can always change them back once again if you want to!

Will my personal tangerine idea Heart Rate watch assist a Peloton Bike or treadmill machine?

Certainly, the Orange concept heartbeat track & group will be able to work and set with Peloton devices. Oftentimes, it’ll pair effortlessly and act as envisioned. When you yourself have problem carrying out the pairing, remember to decide to try the original HR pairing via BlueTooth, along with guaranteeing the track are turned-on before signing up for a course.

Both Peloton Bike and Peloton Tread can promote similar Peloton subscription a€“ your month-to-month speed will stay at the $ rates.

When you have two houses, a bicycle at each house, and there will not be overlap of men and women riding them, both bikes elizabeth Peloton subscription.

For those who have two cycles, either in one quarters or at two homes but folk e time, each bike will require unique subscription.

Remember that the state feedback from Peloton assistance is you will require two subscriptions. But this is actually the workaround. Whenever you acquire your second bicycle, your bank account gets laden up with an additional a€?emptya€? subscription (which cannot start charging you until a bike are activated to it).

Whenever you trigger the second bicycle, you happen to be presented with a screen in which you must choose which membership to tie the fresh cycle to. You’ll see 2 subscriptions detailed. One for the outdated millionairematch bike, which shows a€?In Usea€?. And a second, brand-new registration, that displays offered. The usual/normal/official way to turn on the brand new cycle is to choose the second available/empty registration a€“ from which point you’d bring two energetic subscriptions, feel billed two times, and also ride both bicycles additionally.

What is Telemedicine?

Telemedicine is a service which allows health care professionals to evaluate, diagnose and treat patients using telecommunications technology.

Why should I use GoLiveDoc?

GoLiveDoc offers 24/7 medical consultations with board-certified doctors. You can use our platform from where you live, work or when you travel in the US. We also offer 24/7 behavioral health counseling for no additional fee. Health records are kept private and secure in order to protect your personal information.

How does GoLiveDoc Help?

GoLiveDoc gives you 24/7 access to board-certified doctors through secure online video or phone consultations – anytime, anywhere. GoLiveDoc is a low-cost, convenient alternativ e to Urgent Care visits or waiting several days to get an appointment with your Primary Care Physician for non- emergency medical conditions. Our doctors can diagnose your symptoms, recommend treatment […]

What happens after I complete the checkout process?

Once you have selected your plan and completed the checkout process, you will receive an email with your login credentials for the customer portal. You can use the customer portal to schedule appointments, update your electronic health records, see your consultation history or add dependents to your account.

How much does GoLiveDoc Cost?

The monthly membership fee ranges from $9.95 to $39.95 (depending on the plan you choose). The consultation fee is only $35. You can cancel your membership at any time for any reason.

If I have insurance, do I still need to pay the membership fee?

GoLiveDoc charges all members a small monthly fee.

How do I cancel my membership?

You can cancel your membership at any time for any reason. To cancel your membership, please call (888) 386-1037 or send an email to [email protected]

Does a patient have to meet with a provider in-person before a telemedicine consultation can be scheduled?

No, an in-person visit is not required before a visit can be conducted via telephone or video.

What does GoLiveDoc Treat?

We treat a variety of medical conditions. Common conditions we prescribe medication for are Cold & Flu, Pink Eye, Skin Irritation/Rash, Urinary Tract Infection, Diarrhea, Stomach Virus, Fever, Headaches and Sore Throat.

Are there Medical Conditions GoLiveDoc Cannot Treat?

There are some medical conditions that our doctors are unable to treat, including but not limited to: Broken Bones, Chronic Diseases, Erectile Dysfunction, Genital Herpes, Hair Loss, Hot Flashes, Premature Ejacuation, Smoking Cessation, STD Testing.

Can I be turned down for a pre-existing condition?

No, members are not turned away because of pre-existing conditions. GoLiveDoc is not an insurance.

Can GoLiveDoc Treat Emergencies?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Is GoLiveDoc For Emergency Situations?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Can I use it for my family?

The primary member and 7 immediate family members or household members will have access to consults. 

Do I talk to “real doctors”?

Yes. Members only talk to actual doctors who are state-licensed family practitioners, primary care physicians, internists and pediatricians. When members request a consult, they will be connected with a doctor licensed and practicing in their state.

What Type Of Doctor Or Specialist Can I Speak With?

Members Can Talk To A Doctor Directly. Our Doctors Are Licensed In Internal Medicine, Family Medicine And Pediatrics. A Doctor May Also Provide Guidance On The Type Of Specialist A Member Should See.

Can GoLiveDoc prescribe medications?

Yes, GoLiveDoc can prescribe medication for non-controlled substances. A list of controlled substances can be found here.

Are there Medications GoLiveDoc Cannot Prescribe?

We do not prescribe controlled substances and medications that would require in-person examinations, e.g. Antidepressants, birth control, medical marijuana, stimulants such as Adderall and Ritalin, narcotics or sedatives. Our Counselors cannot prescribe medications for mental health purposes.

Does GoLiveDoc Offer Access To Mental Health Professionals?

All Membership Plans Include 24/7 Behavioral And Mental Health Counseling. All Of Our Counselors Have A Master’s Degree And At Least 12 Years Of Experience.

Is there an extra fee to access mental health professionals?

There is no additional fee to speak with mental health professionals.

How does GoLiveDoc handle bloodwork, imaging, labs and other tests?

You can upload all bloodwork, imaging, labs and other tests to our secured portal for our doctors to view to help with diagnosing and treating your medical conditions.

Is My Electronic Health Record Kept Private?

Health Records Are Kept Private And Secure In Order To Protect Members’ Personal Information. Only Members Can Determine Who Can See The Information In Their Records.