FAQ

Frequently Asked Questions

Take pleasure in the ease of electronic financial without any headache and concealed charge

Take pleasure in the ease of electronic financial without any headache and concealed charge

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Bring a concern about your levels? AskAva, their Carefully® Virtual Assistant. She’savailable 24/7 about myWisely® app. 2

Has a question concerning your profile? Query Ava, your Carefully® Virtual Assistant. She’s available 24/7 on the myWisely® software. 2

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Handle your bank account away from home

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A reloadable profile 1 that comes with a cards and cellular software. Carefully Direct by ADP ® provides a fast and simple method of getting your earnings alongside types of earnings. The cards was your own keeping and employ regardless of where you are employed in the U.S. carefully Direct is provided to you exclusively by ADP rather than through your company. Alive Carefully ™

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A reloadable profile 1 that accompany a credit and mobile application. Carefully ® cover try supplied by your boss and provides your an easy and simple method of getting your earnings. Upgrade your levels – free to you personally – together with credit is actually yours keeping regardless of where your operate in the U.S. 5 alive Wisely ™

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in stores, by phone, digital wallet or on the internet everywhere Visa® or Mastercard® tend to be approved 3,8

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stability is actually shielded from scam if card is forgotten or taken and it is FDIC insured and also other security measures like quick cards lock, purchase shelter and vacation alarm announcements 9

1 Wisely Direct was a general purpose reloadable profile. Wisely cover try a Payroll levels. Wisely Direct and Carefully Pay are not charge cards nor establish credit score rating.

2 how many fee-free Automatic Teller Machine transactions may be restricted. Just visit your cardholder arrangement and listing of all charges to find out more.

3 Standard text message charges and data rate may incorporate.

4 amount used in their discount envelope will not come in their readily available balance.

5 you need to initial go an additional verification process.

­ 6 just understand directory of all charges for relevant charge.

7 you have to opt-in to early immediate deposit on mywisely or myWisely mobile application. Very early immediate deposit of resources just isn’t sure and is subject to payor’s assistance plus the timing of payor’s repayment direction. Faster capital claim is dependent on an evaluation of one’s policy of producing resources offered upon our very own bill of fees training making use of the typical banking practice of publishing funds at payment. Please discover full disclosures on mywisely or myWisely app. Be sure to allow as much as 2 cover series for resources to get crammed towards cards after preliminary create of direct deposit towards cards.

8 extra terminology and third-party fees may implement.

9 you need to tell us instantly and help all of us in our examination in case the cards was shed or taken or perhaps you feel individuals is utilizing your own card without their authorization. Read cardholder agreement for details.

10 money back Rewards on shopping at participating merchants were powered by Dosh payoff. Opt-In is for Dosh Rewards merely. Many cash return Rewards will be in your savings package within a month following the transaction has finished. Just money back Rewards for purchase of eGift notes will show up quickly. eGift cards money back offers start from 2per cent – 12per cent, according to the present credit which bought. Cash return amounts are revealed when you choose a gift credit. Kindly examine the stipulations of each eGift cards items before order. Funds from all payoff tends to be relocated through the economy envelope in to the offered balance on your credit. You need to login to myWisely to access the benefits showcase for expenditures and e-gift cards. These recommended gives commonly a Fifth Third Bank, Metabank, Mastercard or charge service or product, nor does Fifth Third lender, Metabank, Mastercard or charge support this provide.

What is Telemedicine?

Telemedicine is a service which allows health care professionals to evaluate, diagnose and treat patients using telecommunications technology.

Why should I use GoLiveDoc?

GoLiveDoc offers 24/7 medical consultations with board-certified doctors. You can use our platform from where you live, work or when you travel in the US. We also offer 24/7 behavioral health counseling for no additional fee. Health records are kept private and secure in order to protect your personal information.

How does GoLiveDoc Help?

GoLiveDoc gives you 24/7 access to board-certified doctors through secure online video or phone consultations – anytime, anywhere. GoLiveDoc is a low-cost, convenient alternativ e to Urgent Care visits or waiting several days to get an appointment with your Primary Care Physician for non- emergency medical conditions. Our doctors can diagnose your symptoms, recommend treatment […]

What happens after I complete the checkout process?

Once you have selected your plan and completed the checkout process, you will receive an email with your login credentials for the customer portal. You can use the customer portal to schedule appointments, update your electronic health records, see your consultation history or add dependents to your account.

How much does GoLiveDoc Cost?

The monthly membership fee ranges from $9.95 to $39.95 (depending on the plan you choose). The consultation fee is only $35. You can cancel your membership at any time for any reason.

If I have insurance, do I still need to pay the membership fee?

GoLiveDoc charges all members a small monthly fee.

How do I cancel my membership?

You can cancel your membership at any time for any reason. To cancel your membership, please call (888) 386-1037 or send an email to [email protected]

Does a patient have to meet with a provider in-person before a telemedicine consultation can be scheduled?

No, an in-person visit is not required before a visit can be conducted via telephone or video.

What does GoLiveDoc Treat?

We treat a variety of medical conditions. Common conditions we prescribe medication for are Cold & Flu, Pink Eye, Skin Irritation/Rash, Urinary Tract Infection, Diarrhea, Stomach Virus, Fever, Headaches and Sore Throat.

Are there Medical Conditions GoLiveDoc Cannot Treat?

There are some medical conditions that our doctors are unable to treat, including but not limited to: Broken Bones, Chronic Diseases, Erectile Dysfunction, Genital Herpes, Hair Loss, Hot Flashes, Premature Ejacuation, Smoking Cessation, STD Testing.

Can I be turned down for a pre-existing condition?

No, members are not turned away because of pre-existing conditions. GoLiveDoc is not an insurance.

Can GoLiveDoc Treat Emergencies?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Is GoLiveDoc For Emergency Situations?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Can I use it for my family?

The primary member and 7 immediate family members or household members will have access to consults. 

Do I talk to “real doctors”?

Yes. Members only talk to actual doctors who are state-licensed family practitioners, primary care physicians, internists and pediatricians. When members request a consult, they will be connected with a doctor licensed and practicing in their state.

What Type Of Doctor Or Specialist Can I Speak With?

Members Can Talk To A Doctor Directly. Our Doctors Are Licensed In Internal Medicine, Family Medicine And Pediatrics. A Doctor May Also Provide Guidance On The Type Of Specialist A Member Should See.

Can GoLiveDoc prescribe medications?

Yes, GoLiveDoc can prescribe medication for non-controlled substances. A list of controlled substances can be found here.

Are there Medications GoLiveDoc Cannot Prescribe?

We do not prescribe controlled substances and medications that would require in-person examinations, e.g. Antidepressants, birth control, medical marijuana, stimulants such as Adderall and Ritalin, narcotics or sedatives. Our Counselors cannot prescribe medications for mental health purposes.

Does GoLiveDoc Offer Access To Mental Health Professionals?

All Membership Plans Include 24/7 Behavioral And Mental Health Counseling. All Of Our Counselors Have A Master’s Degree And At Least 12 Years Of Experience.

Is there an extra fee to access mental health professionals?

There is no additional fee to speak with mental health professionals.

How does GoLiveDoc handle bloodwork, imaging, labs and other tests?

You can upload all bloodwork, imaging, labs and other tests to our secured portal for our doctors to view to help with diagnosing and treating your medical conditions.

Is My Electronic Health Record Kept Private?

Health Records Are Kept Private And Secure In Order To Protect Members’ Personal Information. Only Members Can Determine Who Can See The Information In Their Records.