FAQ

Frequently Asked Questions

These conditions and terms affect all travelers and people in the main financial on the UAE internet site (the “Website”)

These conditions and terms affect all travelers and people in the main financial on the UAE internet site (the “Website”)

The CBUAE requests you to end up being aware and always verify the credibility of every emails or records you obtain that purport is from CBUAE.

We encourage you to definitely be sure that all communications were https://cashlandloans.net/installment-loans-id/ legitimate and NOT to transmit revenue to your unauthorized individuals or organizations.

Take Note :

  • The CBUAE never ever sends e-mail from Gmail, Yahoo, Hotmail or other general public mail profile such as for example real time.
  • We do not contact individuals through, myspace, Twitter, and various other social media marketing.
  • All our email messages use the email: and then we avoid using another variations (for e.g. -uae.ae,cbuae-ae).
  • If you believe you have started the victim of any fraudulence, please consider stating it to your local police expert.
  • Be sure to inform you if fraud involves an abuse associated with CBUAE’s name or logo, or perhaps the term of any CBUAE worker, or a phony email address or email purporting getting from CBUAE.
  • Should you want to notify us of occurrences or provide information or have any questions regarding these things you’ll choose to upload this confidential message by a message to or composed page to Head a€“ CBUAE information safety, PO field 854, Abu Dhabi, UAE.

Conditions and terms of privacy below shall be a fundamental element of ailments for making use of the web site like the subject and terms.

Website name shall maybe not gather information that is personal about you whenever opening the internet site until you determine especially and voluntarily to provide these types of info to united states. In the event you that, we shall need this type of info merely to procedure the job for obtaining information or services. Employing this websites, you approve and accept these Terms and Conditions for privacy.

Core Bank associated with UAE shall reserve the legal right to make slight or major changes of privacy policy conditions and terms frequently without any earlier notice. If you want to continue using all of our site after making such variations to this type of privacy, this means your take them.

This web site and those in control of equivalent shall heed comprehensive and strict suggestions protection policy. Furthermore, the authorized personnel may only access the non-public personality suggestions, in which this type of associates pledged to maintain privacy associated with the ideas supplied.

Middle financial in the UAE can take the best strategies to guard websites against any loss, punishment or change of real information available on the internet site in the condition that Middle lender in the UAE shall not assure to keep up privacy with the website information. In addition, it shall never be in addition legitimately accountable for any damage which may be brought about to you or any person because of breach of privacy concerning info that could possibly be transferred to the internet site.

1- Entry To Websites

1.1 consumers shall perhaps not break or try to violate the applicable methods and legislation for safeguarding the Website including although not limited to the annotated following:

  1. Opening information that aren’t supposed to be provided to this individual or logging into a machine or a free account that the individual isn’t licensed to get into.
  2. Trying to perform any examination or review for finding weakness of every program or community of main financial of UAE or breaking relevant treatments or recording them without the state permit from Central financial associated with UAE.
  3. Wanting to interfere during the supplied provider for any user, number or system including but not limited to putting a trojan on the site, growing burden to or immersing they, giving commercial messages to it or avalanching it with electric communications or destroying they.
What is Telemedicine?

Telemedicine is a service which allows health care professionals to evaluate, diagnose and treat patients using telecommunications technology.

Why should I use GoLiveDoc?

GoLiveDoc offers 24/7 medical consultations with board-certified doctors. You can use our platform from where you live, work or when you travel in the US. We also offer 24/7 behavioral health counseling for no additional fee. Health records are kept private and secure in order to protect your personal information.

How does GoLiveDoc Help?

GoLiveDoc gives you 24/7 access to board-certified doctors through secure online video or phone consultations – anytime, anywhere. GoLiveDoc is a low-cost, convenient alternativ e to Urgent Care visits or waiting several days to get an appointment with your Primary Care Physician for non- emergency medical conditions. Our doctors can diagnose your symptoms, recommend treatment […]

What happens after I complete the checkout process?

Once you have selected your plan and completed the checkout process, you will receive an email with your login credentials for the customer portal. You can use the customer portal to schedule appointments, update your electronic health records, see your consultation history or add dependents to your account.

How much does GoLiveDoc Cost?

The monthly membership fee ranges from $9.95 to $39.95 (depending on the plan you choose). The consultation fee is only $35. You can cancel your membership at any time for any reason.

If I have insurance, do I still need to pay the membership fee?

GoLiveDoc charges all members a small monthly fee.

How do I cancel my membership?

You can cancel your membership at any time for any reason. To cancel your membership, please call (888) 386-1037 or send an email to [email protected]

Does a patient have to meet with a provider in-person before a telemedicine consultation can be scheduled?

No, an in-person visit is not required before a visit can be conducted via telephone or video.

What does GoLiveDoc Treat?

We treat a variety of medical conditions. Common conditions we prescribe medication for are Cold & Flu, Pink Eye, Skin Irritation/Rash, Urinary Tract Infection, Diarrhea, Stomach Virus, Fever, Headaches and Sore Throat.

Are there Medical Conditions GoLiveDoc Cannot Treat?

There are some medical conditions that our doctors are unable to treat, including but not limited to: Broken Bones, Chronic Diseases, Erectile Dysfunction, Genital Herpes, Hair Loss, Hot Flashes, Premature Ejacuation, Smoking Cessation, STD Testing.

Can I be turned down for a pre-existing condition?

No, members are not turned away because of pre-existing conditions. GoLiveDoc is not an insurance.

Can GoLiveDoc Treat Emergencies?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Is GoLiveDoc For Emergency Situations?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Can I use it for my family?

The primary member and 7 immediate family members or household members will have access to consults. 

Do I talk to “real doctors”?

Yes. Members only talk to actual doctors who are state-licensed family practitioners, primary care physicians, internists and pediatricians. When members request a consult, they will be connected with a doctor licensed and practicing in their state.

What Type Of Doctor Or Specialist Can I Speak With?

Members Can Talk To A Doctor Directly. Our Doctors Are Licensed In Internal Medicine, Family Medicine And Pediatrics. A Doctor May Also Provide Guidance On The Type Of Specialist A Member Should See.

Can GoLiveDoc prescribe medications?

Yes, GoLiveDoc can prescribe medication for non-controlled substances. A list of controlled substances can be found here.

Are there Medications GoLiveDoc Cannot Prescribe?

We do not prescribe controlled substances and medications that would require in-person examinations, e.g. Antidepressants, birth control, medical marijuana, stimulants such as Adderall and Ritalin, narcotics or sedatives. Our Counselors cannot prescribe medications for mental health purposes.

Does GoLiveDoc Offer Access To Mental Health Professionals?

All Membership Plans Include 24/7 Behavioral And Mental Health Counseling. All Of Our Counselors Have A Master’s Degree And At Least 12 Years Of Experience.

Is there an extra fee to access mental health professionals?

There is no additional fee to speak with mental health professionals.

How does GoLiveDoc handle bloodwork, imaging, labs and other tests?

You can upload all bloodwork, imaging, labs and other tests to our secured portal for our doctors to view to help with diagnosing and treating your medical conditions.

Is My Electronic Health Record Kept Private?

Health Records Are Kept Private And Secure In Order To Protect Members’ Personal Information. Only Members Can Determine Who Can See The Information In Their Records.