FAQ

Frequently Asked Questions

What can you love to do? Due to the way merchants techniques purchases, instructions will most likely not blog post into the cards for most days.

What can you love to do? Due to the way merchants techniques purchases, instructions will most likely not blog post into the cards for most days.

To ensure that you have enough money for a buy, merchants consult recognition on get number. That it retains the cash in their eyes that’s sensed a great “pending" get before the vendor in reality collects the bucks out of us, which is if this will get a good “posted" get. You could potentially review your own pending and you will released orders into the Deal Record page.

Quickly check your harmony and exchange history on line twenty-four/eight from the log in to WalmartMoneyCard.com or perhaps the mobile software.

You can incorporate your mobile matter that have Walmart MoneyCard by the log in for your requirements and you may in search of Membership Configurations. Then you can text message the second commands so you’re able to 96411: To get your harmony, text “BAL Last4? so you can 96411 (in which Last4 ‘s the history cuatro digits of credit matter). To evaluate your own deals, text “HIST Last4" to help you 96411 (in which Last4 ‘s the past cuatro digits of your credit count).

I don’t fees people for a text message, but your company study and message costs however apply.

If you feel you have been ripped off, please speak to your regional cops company. You can even fill in a scam statement right here. To report an error having a recently available pick you do not acknowledge on your own purchase history, you might e mail us. ?

This is the amount of cash which was reserved to own requests made out of your own card, but have not yet become obtained by seller.

It’s crucial that you keep in mind that Vendor’s brands or locations for your purchases might not research familiar. Of several merchants have fun with their business otherwise head office recommendations instead of the sorts of store https://fasterloansllc.com/installment-loans-az/ guidance for which you generated the acquisition. There’ll also be a put-off from the published day away from the transaction. Speaking of regular organization practices. In case the count and you can time of purchase is exact, you might use that as your validation of one’s charge.

In case there are mistakes or questions relating to their card, tell us from the Walmart MoneyCard Customer service, PO Field 5100 Pasadena, Ca 91117. Write to us once you is if you think a blunder provides took place your card account. We must will let you statement a mistake until two months adopting the prior to of: (i) the fresh new go out you electronically reached your bank account, provided the fresh new mistake is viewed regarding the electronic history; otherwise (ii) the new big date we delivered the first composed records on what the new mistake featured. It is possible to request a created reputation of your purchases at any time from the writing all of us in the Walmart MoneyCard Composed Background Demand, PO Field 5100 Pasadena, Ca 91117. Whenever notifying united states, just be sure to let us know: (i) your own term and credit amount; (ii) the reason why you believe discover a mistake, together with money matter inside; and you can (iii) whenever in the event that error took place.

We will determine whether an error took place within this 10 business days even as we listen to away from you and will proper one error on time. If we need more time, we possibly may use up so you’re able to forty five days to analyze. If we you prefer more hours i borrowing from the bank your own credit in this ten business days into the matter you think is during mistake, so you have the money at the time it requires me to complete our very own data. Whenever we ask you to put your issue otherwise matter from inside the creating so we do not receive they inside ten working days, we could possibly not provisionally borrowing from the bank the fresh credit. I together with will most likely not borrowing the newest cards in the event the mistake does not depict a being qualified disagreement, just like the identified throughout the Conflicts having Resellers part of the Cardholder Arrangement. Additional information arrive right here. We’ll let you know the outcome of our own investigation within this three working days out of doing they. When we select that there try no error, we will give you a written reason.

What is Telemedicine?

Telemedicine is a service which allows health care professionals to evaluate, diagnose and treat patients using telecommunications technology.

Why should I use GoLiveDoc?

GoLiveDoc offers 24/7 medical consultations with board-certified doctors. You can use our platform from where you live, work or when you travel in the US. We also offer 24/7 behavioral health counseling for no additional fee. Health records are kept private and secure in order to protect your personal information.

How does GoLiveDoc Help?

GoLiveDoc gives you 24/7 access to board-certified doctors through secure online video or phone consultations – anytime, anywhere. GoLiveDoc is a low-cost, convenient alternativ e to Urgent Care visits or waiting several days to get an appointment with your Primary Care Physician for non- emergency medical conditions. Our doctors can diagnose your symptoms, recommend treatment […]

What happens after I complete the checkout process?

Once you have selected your plan and completed the checkout process, you will receive an email with your login credentials for the customer portal. You can use the customer portal to schedule appointments, update your electronic health records, see your consultation history or add dependents to your account.

How much does GoLiveDoc Cost?

The monthly membership fee ranges from $9.95 to $39.95 (depending on the plan you choose). The consultation fee is only $35. You can cancel your membership at any time for any reason.

If I have insurance, do I still need to pay the membership fee?

GoLiveDoc charges all members a small monthly fee.

How do I cancel my membership?

You can cancel your membership at any time for any reason. To cancel your membership, please call (888) 386-1037 or send an email to [email protected]

Does a patient have to meet with a provider in-person before a telemedicine consultation can be scheduled?

No, an in-person visit is not required before a visit can be conducted via telephone or video.

What does GoLiveDoc Treat?

We treat a variety of medical conditions. Common conditions we prescribe medication for are Cold & Flu, Pink Eye, Skin Irritation/Rash, Urinary Tract Infection, Diarrhea, Stomach Virus, Fever, Headaches and Sore Throat.

Are there Medical Conditions GoLiveDoc Cannot Treat?

There are some medical conditions that our doctors are unable to treat, including but not limited to: Broken Bones, Chronic Diseases, Erectile Dysfunction, Genital Herpes, Hair Loss, Hot Flashes, Premature Ejacuation, Smoking Cessation, STD Testing.

Can I be turned down for a pre-existing condition?

No, members are not turned away because of pre-existing conditions. GoLiveDoc is not an insurance.

Can GoLiveDoc Treat Emergencies?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Is GoLiveDoc For Emergency Situations?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Can I use it for my family?

The primary member and 7 immediate family members or household members will have access to consults. 

Do I talk to “real doctors”?

Yes. Members only talk to actual doctors who are state-licensed family practitioners, primary care physicians, internists and pediatricians. When members request a consult, they will be connected with a doctor licensed and practicing in their state.

What Type Of Doctor Or Specialist Can I Speak With?

Members Can Talk To A Doctor Directly. Our Doctors Are Licensed In Internal Medicine, Family Medicine And Pediatrics. A Doctor May Also Provide Guidance On The Type Of Specialist A Member Should See.

Can GoLiveDoc prescribe medications?

Yes, GoLiveDoc can prescribe medication for non-controlled substances. A list of controlled substances can be found here.

Are there Medications GoLiveDoc Cannot Prescribe?

We do not prescribe controlled substances and medications that would require in-person examinations, e.g. Antidepressants, birth control, medical marijuana, stimulants such as Adderall and Ritalin, narcotics or sedatives. Our Counselors cannot prescribe medications for mental health purposes.

Does GoLiveDoc Offer Access To Mental Health Professionals?

All Membership Plans Include 24/7 Behavioral And Mental Health Counseling. All Of Our Counselors Have A Master’s Degree And At Least 12 Years Of Experience.

Is there an extra fee to access mental health professionals?

There is no additional fee to speak with mental health professionals.

How does GoLiveDoc handle bloodwork, imaging, labs and other tests?

You can upload all bloodwork, imaging, labs and other tests to our secured portal for our doctors to view to help with diagnosing and treating your medical conditions.

Is My Electronic Health Record Kept Private?

Health Records Are Kept Private And Secure In Order To Protect Members’ Personal Information. Only Members Can Determine Who Can See The Information In Their Records.