FAQ

Frequently Asked Questions

What makes my profile nonetheless Antique if i have upgraded my personal Mature Heart membership to Advanced Registration?

What makes my profile nonetheless Antique if i have upgraded my personal Mature Heart membership to Advanced Registration?

The thing that makes my reputation however Antique basically features upgraded my personal Adult Heart account so you’re able to Advanced Subscription?

It is very likely that their cards are refuted (by the card issuer) immediately following your own exchange try processed. Plus, for those who have multiple character, the premium membership could have been gone to live in a special profile.

If you were to think their cards could have been billed, share with Mature Heart the brand new go out of commission, the name on the cards, plus reputation login name. They are able to find their exchange into database and help you to your fee problem.

My photo has not been passed by Mature Heart, what’s completely wrong inside? As to why has actually my personal pictures already been designated while the ‘naughty’?

Adult Center doesn’t accept one pictures who has people, email addresses, webpages URLs, cartoons, phone numbers, company logos, or personal assets. They only deal with images out-of users by themselves.

Every photos is analyzed from the Mature Heart and you may classified due to the fact both regular otherwise sexy. Getting an image to successfully pass its requirements, your primary character images have to show off your deal with otherwise full system. Which have full-looks, it has to amuse arms and end up at your legs and you may include zero nudity.

People photo containing vaginal nudity or direct acts will likely be on your own profile yet not in your main reputation image.

How can i edit my personal Mature Centre character?

To modify your reputation, find the ‘Revise which point’ option available on the profile. When you are happy with their profile, pick ‘conserve changes’. The reputation title will likely be 31 emails in length with the current reputation page add. Change the reputation and so the title length is actually for enough time and you will certainly be able to update your venue.

I’ve removed my personal character but may however see it in Google or other the search engines?

This occurs both because your reputation could have been cached of the Google or another website and you may held into their memories. Sadly, Adult Center cannot do it and need to go to until Yahoo crawls your website and takes away the latest noted profiles.

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How can i avoid automatic money and you can registration billings?

If you would like to help you terminate your account, make an effort to communicate with service into cell phone otherwise towards the immediate real time cam. Click your username regarding upper right spot of the web page and you can follow the shed-off menu to help you Subscription. The fresh alive chat ripple look towards the bottom right out of the fresh page.

The telephone line try discover Friday to help you Tuesday from nine in the morning so you can 5 pm (GMT). Away from this time around, you could get-off a message together with customer support team will act as fast as possible. Always give your own character username, the explanation for calling, and you can a telephone number or email address to get back to you.

Away from these times, it is possible to use the real time cam assistance to cancel the Adult Middle charging you and subscription. This might be real time away from Friday to Tuesday off nine am in order to 5 pm and six pm until 11 pm (GMT). The fresh new cam is additionally on Weekend break off 6 pm until 11 pm (GMT).

Why aren’t my borrowing/ debit notes getting recognized?

Mature Hub uses a secure recharging seller that will decline borrowing/ debit notes many different grounds. One of the main grounds was a rigorous protection policy (because of the characteristics of your own Mature Heart web site).

For individuals who found a good ‘don’t honor’ content, you really need to get-off as well as on and are once again. Some users that discovered this message finished the purchase on second otherwise third test of creating commission.

The latest Adult Heart also provides a vacation billing seller compliment of Netbanx and you can CCBill, that is a good option solution if you find yourself having difficulty together with your chief commission method.

What are Ukash payments to your Adult Heart? Am i able to pay month-to-month with Ukash? As to the reasons isn’t my Ukash voucher operating

Whenever you are an effective Uk user, you could potentially spend which have UKash discount coupons. Talking about anonymous pre-paid discount coupons that work in the same way given that cellphone top-right up vouchers. The Ukash repayments are offered for 9 and you can 15-times subscription costs. He has increased administrator pricing than borrowing from the bank otherwise debit charging you, so Mature Hub you should never deal with Ukash to own a month-to-month superior subscription.

What is Telemedicine?

Telemedicine is a service which allows health care professionals to evaluate, diagnose and treat patients using telecommunications technology.

Why should I use GoLiveDoc?

GoLiveDoc offers 24/7 medical consultations with board-certified doctors. You can use our platform from where you live, work or when you travel in the US. We also offer 24/7 behavioral health counseling for no additional fee. Health records are kept private and secure in order to protect your personal information.

How does GoLiveDoc Help?

GoLiveDoc gives you 24/7 access to board-certified doctors through secure online video or phone consultations – anytime, anywhere. GoLiveDoc is a low-cost, convenient alternativ e to Urgent Care visits or waiting several days to get an appointment with your Primary Care Physician for non- emergency medical conditions. Our doctors can diagnose your symptoms, recommend treatment […]

What happens after I complete the checkout process?

Once you have selected your plan and completed the checkout process, you will receive an email with your login credentials for the customer portal. You can use the customer portal to schedule appointments, update your electronic health records, see your consultation history or add dependents to your account.

How much does GoLiveDoc Cost?

The monthly membership fee ranges from $9.95 to $39.95 (depending on the plan you choose). The consultation fee is only $35. You can cancel your membership at any time for any reason.

If I have insurance, do I still need to pay the membership fee?

GoLiveDoc charges all members a small monthly fee.

How do I cancel my membership?

You can cancel your membership at any time for any reason. To cancel your membership, please call (888) 386-1037 or send an email to [email protected]

Does a patient have to meet with a provider in-person before a telemedicine consultation can be scheduled?

No, an in-person visit is not required before a visit can be conducted via telephone or video.

What does GoLiveDoc Treat?

We treat a variety of medical conditions. Common conditions we prescribe medication for are Cold & Flu, Pink Eye, Skin Irritation/Rash, Urinary Tract Infection, Diarrhea, Stomach Virus, Fever, Headaches and Sore Throat.

Are there Medical Conditions GoLiveDoc Cannot Treat?

There are some medical conditions that our doctors are unable to treat, including but not limited to: Broken Bones, Chronic Diseases, Erectile Dysfunction, Genital Herpes, Hair Loss, Hot Flashes, Premature Ejacuation, Smoking Cessation, STD Testing.

Can I be turned down for a pre-existing condition?

No, members are not turned away because of pre-existing conditions. GoLiveDoc is not an insurance.

Can GoLiveDoc Treat Emergencies?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Is GoLiveDoc For Emergency Situations?

GoLiveDoc Is Only For Non-Emergency Medical Issues Members Should Not Use It If They Are Experiencing A Medical Emergency. Please Dial 911 If You Are Having A Medical Emergency. GoLiveDoc Is Also Not Intended To Replace A Member’s Primary Care Physician.

Can I use it for my family?

The primary member and 7 immediate family members or household members will have access to consults. 

Do I talk to “real doctors”?

Yes. Members only talk to actual doctors who are state-licensed family practitioners, primary care physicians, internists and pediatricians. When members request a consult, they will be connected with a doctor licensed and practicing in their state.

What Type Of Doctor Or Specialist Can I Speak With?

Members Can Talk To A Doctor Directly. Our Doctors Are Licensed In Internal Medicine, Family Medicine And Pediatrics. A Doctor May Also Provide Guidance On The Type Of Specialist A Member Should See.

Can GoLiveDoc prescribe medications?

Yes, GoLiveDoc can prescribe medication for non-controlled substances. A list of controlled substances can be found here.

Are there Medications GoLiveDoc Cannot Prescribe?

We do not prescribe controlled substances and medications that would require in-person examinations, e.g. Antidepressants, birth control, medical marijuana, stimulants such as Adderall and Ritalin, narcotics or sedatives. Our Counselors cannot prescribe medications for mental health purposes.

Does GoLiveDoc Offer Access To Mental Health Professionals?

All Membership Plans Include 24/7 Behavioral And Mental Health Counseling. All Of Our Counselors Have A Master’s Degree And At Least 12 Years Of Experience.

Is there an extra fee to access mental health professionals?

There is no additional fee to speak with mental health professionals.

How does GoLiveDoc handle bloodwork, imaging, labs and other tests?

You can upload all bloodwork, imaging, labs and other tests to our secured portal for our doctors to view to help with diagnosing and treating your medical conditions.

Is My Electronic Health Record Kept Private?

Health Records Are Kept Private And Secure In Order To Protect Members’ Personal Information. Only Members Can Determine Who Can See The Information In Their Records.